It Services: Costs, Metrics, Benchmarking and Marketing. Costs, Metrics, Benchmarking, and Marketing.

von Anthony F. Tardugno

ISBN: 0130191957

This is a must have book
Finally a simple step by step guide on how to successfully implement a Customer focused operation center. This book is a straightforward "Non-Techie" path to achieving a results oriented service delivery team. It is a must read for anyone serious about containing cost at the same time satisfying their customer!
Siehe auch:

The IT Payoff
Effective Measurement and Management of It Costs and Benefits
IV-Controlling auf dem Prüfstand
Kennzahlen in der IT

> It Services: Costs, Metrics, Benchmarking and Marketing. Costs, Metrics, Benchmarking, and Marketing.

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